This forced me to backup in the wrong direction on a one-way street. When I went to drop off the vehicle, the entrance to the Budget drop off location was closed and it pointed me to Avis. I ended up having to light a match inside the vehicle in order to subdue that grotesque smell. When I picked up the car, it was clean, but it had that horrible "new car smell" in it that is really disgusting, especially for someone who has allergies. I did not have time to go back and complain, but it made our entire trip a bit harrowing, and I feel like I was ripped off by Budget. When I went to pick up the vehicle, they gave me one that I was not familiar with but which I soon learned was compact SUV. Due to the inability to have a car ready for me in the class I rented I would have preferred the “upgrade” to an adequate car but the agent would not agree without additional payment to which I did not think was fair.Ĭons: On the website, I had reserved a standard-size SUV. Eventually I was offered another luxury vehicle (supposedly in the same class), but much smaller and the entire weekend we had difficulty getting my uncles in and out of it. Again, I did not agree as a car in my category should have been available to me. Eventually a larger car was offered, but at a much higher rate. We went through the options and I explained, due to having two of my elder uncles with me and their need for a larger car, I needed something larger. I did not think this was fair so I did not agree. They first tried to down grade me to a lower class, but larger car. However, Dollar did not have the car I rented. However, see below.Ĭons: I rented a certain class for not only the luxury comfort, but for the size. Pros: The car was clean and the price was very fair. I will definitely be dodging their service in their future. An assistant manager in Daytona finally managed to put us in a minivan, but all of this took 20 calls and 3 days of painful dodging by their representatives. With enough frustration built, and the original San Jose office shinning by their absence, I demanded a simple swap of the car but they made me call 4 different enterprise locations in FL looking for an SUV replacement. At the dealership they told me that they can't service a car brought in by the customer. I called enterprise again and they told me to take it to the nearest dealership. I called the nearest Firestone and they told me they couldn't touch the car being so new and low milage it was the dealership's problem. Here, their first answer was that I should take it to a Firestone store to get it checked. When I called to alert the problem in California, they told me to go to the nearest airport enterprise location in FL. The internal electrical stopped working on our way there. Cons: We rented for a month an SUV in order to go from CA to FL.
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